Please select the subject below and click for more information.
Not necessarily, you have the option of proceeding to checkout as a guest
Once you've chosen an item to buy and selected a size, it will be added to your shopping basket. By clicking on the basket, your order will be displayed and you will be given the option to checkout or continue shopping.
Orders may only be placed online.
At checkout, there is a delivery option for ‘In-Store Pickup’. Orders placed before 12pm will be sent to the store on the same day. Whilst orders after this time will be available for in-store collection 2 days after your order. Your sales receipt and a proof of identity will be required to retrieve your item(s). The store address is 24 Drury Lane, Mell Square, Solihull, West Midlands, UK. B91 3BG
Yes, all orders processed online will receive a confirmation email. This will contain the full details of your order and delivery options.
Selected your chosen item, then click the size list to see the available sizes.
As we process orders as quickly as possible, we suggest you contact us immediately to make any changes or a cancellation.
If your order is received incomplete, please contact us immediately at email@example.com.
In your confirmation email you will be provided with a tracking number, and link to the courier service shipping your product. Follow the instructions provided by the courier service.
For UK orders placed before 12pm, your order should arrive the next day. Orders placed after 12pm Friday are dispatched the following Monday. For European and International deliveries, an expected delivery time will be provided at checkout. See our delivery section here.
Once your order has been processed, we will send a confirmation email with a tracking number. Use the number and trace to see if your parcel has been dispatched.
If the order has been processed and dispatched, the item will be sent to the address provided at the checkout.
If your order has not been received, contact us on 01217095044 with your order confirmation number handy.
If you receive an incorrect or faulty item, please return the item- in the same condition as received- by using the return form attached with your delivery. Please provide further details on what is wrong with it.
If, for any reason an item is missing from your order, please contact us in reference of your missing product.
For In-Store Pick Up, orders placed before 12pm will be sent to the store on the same day. Otherwise they will be in store for the within 2 days of your order. If item is not claimed from the store within 7 working days, the order will be cancelled.
For UK orders placed before 2pm, your order should arrive within the next day. Orders placed after will be received within 2-3 days. The option to track the parcel will provided within the confirmation email.
International delivery times vary depending on the region, so at checkout you will be provided with an estimated time of arrival. See our delivery policy for further details.
We accept all major credit and debit cards, as well as PayPal
Once an order has been processed and a confirmation email has been received, the amount will be taken from the account used for the purchase.
If you have gift voucher, please enter your code provided at the checkout.
If applicable, any customs or import duties are charged once the parcel reaches its country of destination. These costs must be paid for by the recipient of the parcel. Sadly, we have no control over these charges - and cannot indicate these additional cost before your purchase, as customs policies and duties greatly vary between countries. We recommend contacting your local customs office for further information on these additional charges before you place an order, so you are not surprised by any unexpected costs.
If you receive an order confirmation email, your payment has been accepted.
Sales items will be charged accordingly. To return sales items, you must complete and attach the return form for returns or exchange.
A returns form is attached with every delivery. To return an item, please fill out the form, and send the item with the completed form and sales receipt in a sealable bag/parcel to Chocolate Clothing, 24 Drury Lane, Solihull, B91 3BG.
To return a faulty item, please fill out the return form (providing more information on the reason for return) and send the item, with the form and sales receipt in a sealable bag/parcel to Chocolate Clothing, 24 Drury Lane, Solihull, B91 3BG.
Once we receive your return, you will be sent an email with confirmation.
This entirely depends on the delivery time of a return. We process returns immediately, with repayment taking up to 7 - 14 working days to be deposited in the account used for purchase.
Using the return form, write which item you would like to exchange and for what size. Once your item has been returned to us, we will immediately process the new order.
If this is case, please contact us on 01217095044 with reference of your order and return.
All UK returns are free using the Royal Mail Service. For European or International Orders, you must pay the delivery costs.
If this is the case, please contact us on 01217095044 with references of your order and return.
For all international returns, place your item in a sealable bag or parcel, and use the adhesive return label on the package. A returns form and sales receipt must be included within your package. Send your item using a safe and reliant courier service to ensure the package is returned to us.
To return an item in store, please bring your item and sales receipt to the store within 14 days for an exchange or return.
Please see our return policy in full detail here.
Yes, we pride ourselves on supplying the finest luxury clothing products for children, supplied directly from notable fashion brands. Our stock must pass a rigorous quality control test to ensure all of our products are completely genuine.
There is a product description for every item on our website. Although, more information can be found by contacting us on 01217095044
The search bar is located at the top of the categories and on the homepage.
If the product is in stock, it will show available online.
Chocolate clothing uses a universal size guide. Please see the full guide here.
If you have forgotten your password, click 'forgot my password' at the login menu, where you will be requested to enter your email address which was used to sign up. Then an email will be sent to reset your password.
Should you experience any technical or payment issues, contact us know at firstname.lastname@example.org
A payment may have failed for various reasons. You should double check you’ve entered all your details correctly, that you are using a card which has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement. If all else fails, please try an alternative card for payment - we accept all major credit and debit cards, as well as PayPal.
Your promotion code may have expired or been entered incorrectly. If you have checked both these factors and are still experiencing problems with your promotion code, email us at email@example.com
Yes. If you have gift voucher, please enter your code provided at the checkout.
Yes, simply use the code provided on your gift card at the checkout to use your voucher.
Discount codes can only be used on a single order or item, and may not be used in conjunction with another offer.
If the discount code is not entered during checkout, unfortunately we can not refund the discount
Chocolate Clothing main distribution unit is based at Chocolate Clothing, 24 Drury Lane, Solihull, B91 3BG
Yes, our flagship store is at 24 Drury Lane, Mell Square, Solihull, West Midlands. B91 3BG. It's a five minute walk from the Touchwood Shopping centre.
You can sign up to receive our e-newsletter for the hottest news on our latest products.
For any enquiries, you can call our helpdesk at 01217095044
For general queries, email firstname.lastname@example.org - or email@example.com for enquiries regarding sales or returns.
We aim to respond to all emails within 24 hours. If you have not received a response, please ensure you have emailed the correct address and resend it.