DELIVERY AND RETURNS

Free UK Delivery
Collect In Store
Worldwide International Delivery

UK DELIVERY

Shipping Options

Delivery Time

Delivery Cost

Please don’t forget…

Next Day Tracked

Next Working Day

£3.95

 

FREE ON ORDERS OVER £50

Orders placed after 3pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day.

 

Saturday Delivery

Saturday

£10

 

Orders placed after 3pm on a Friday will be delivered the following Saturday.

 

Collect In Store

Next Day

£0.00

Your order will be ready for collection within 24 hours

INTERNATIONAL DELIVERY

Shipping Options

Delivery Time

Delivery Cost

Please don’t forget…

Worldwide

5 – 10 Days

£10

 

FREE ON ORDERS OVER £100

Orders placed after 3pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day.

 

European

2 – 5 Days

£10

 

FREE ON ORDERS OVER £100

Orders placed after 3pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day.

 

Worldwide Express

2 – 10 Days

From £15

 

Orders placed after 3pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day.

 

European Express

2 – 5 Days

From £15

 

Orders placed after 3pm will be dispatched the next working day. Orders Placed on Saturday, Sunday or Bank Holidays will be dispatched the next working day.

 

TRACKING

FREE track and trace on all orders

All processed orders will be given a dedicated tracking number in the confirmation email to trace your delivery. Our logistics partners offer the service to find out where the delivery is currently, the estimated time of arrival and changes to delivery.

DUTY (Not applicable on orders within the EU)

Please be aware that we are not able to “de-value” any invoices, or mark as “gift” in order to avoid your local Customs and Duty charges if applicable.

If applicable, any customs or import duties are charged once the parcel reaches its country of destination and these costs must be paid for by the recipient of the parcel.

Sadly, we have no control over these charges - and cannot indicate these additional cost before your purchase, as customs policies and duties greatly vary between countries. 

We recommend contacting your local customs office further information on additional charged before you place an order, so you are not surprised by any unexpected charges.

For further information on importation duty contact us at info@chocolateclothing.co.uk 

RETURNS POLICY

Chocolate Clothing offers a simple returns policy for all products purchased online - subject to the rules detailed below;

•        Items must be returned within 14 days after receiving your order. The return policy will only apply to items received within this time.

        Returned items must be undamaged, unused, in its original condition and packaging with all labels, tags and barcodes still attached.

•        Sales Receipts must also be attached with
          all returns.

        Items which are excluded from returns are bespoke, made to measure or clearly personalised items; or products relating to health and hygiene such as bottles, dummies, underwear, swimwear, earrings, headbands and hair clips.

Please allow 7-10 working days from receipt of a return for us to process a refund or exchange. Once a refund is processed you will receive a confirmation email. Please allow a further 5-10 working days for the refund to clear into your account. 

Please note that the acceptance of the return of a product for refund or exchange is in our absolute and sole discretion.

We also ask that you let us know on the return form whether an item is for refund or exchange.

RETURNS INSTRUCTIONS

UK RETURNS (Free)

>       Simply fill out the returns form enclosed
          within 
your package

>       Pack your returning items in its original condition with all labels attached in a securely packaged box or bag, make sure to pop the returns form and your original sales receipt* with your items

>       Apply the pre-paid returns label which will
          be enclosed and take it your local post office

INTERNATIONAL RETURNS

>       Complete the returns form enclosed
          within your package

>       Pack your returning items safely and securely, please find the adhesive label addressed to our depot and apply to your packaged item

>       Please remember to include the completed
          returns form and original sales receipt

>       Send your package via a trustable courier, please note this is not a pre-paid service so don’t forget to attach stamps and pay for your posting

*Please note: the product is your responsibility until it is received and signed for by us. We are not
responsible for parcels lost in transit. We recommend that you send your return via a secure and traceable courier who can insure your parcel. You are strongly encouraged to obtain proof of posting and please keep this safe.

Download Returns Form Here

Download UK Return Label Here

Download International Return Label Here

 

RETURNS ADDRESS

All products should be returned to the following address:

Chocolate Clothing

50 Drury Lane,

Solihull,

B91 3BH

EXCHANGE POLICY

We only offer an exchange for an item in a different size or colour (subject to availability). If you require another product, please return the unwanted item and place a new order. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price, there will be no credit.

Once your return parcel arrives back to us we will then dispatch the alternative product you requested, or issue a refund back to the account you originally paid with. Please note that a refund or delivery of your exchanged product(s) can take up to 14 days from receipt of returned product(s).

SALES POLICY

Your statutory rights are not affected by promotional items, the returns/exchange policy still applies.


If you have any questions regarding the returns policy, please contact us by email on

info@chocolateclothing.co.uk or by telephone on 0121 709 5044.


This returns policy does not affect your statutory rights.

 


PLEASE CLICK HERE FOR HELPDESK REGARDING DELIVERY AND RETURNS



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